Welcome to Stride Support! Stride puts your live step count in the Dynamic Island during walks and pins your daily total to the Lock Screen — no opening apps, no digging through dashboards.
Stride reads your step count from Apple Health and shows it where you actually look — the Dynamic Island while you're out walking, and a Lock Screen tile with your daily goal ring the rest of the day. Set a daily step goal from 1,000 to 50,000, and Stride tracks distance and duration during active walks. Solo tracking and Stride Companion run entirely on your device. Step Battles, with a friend or with a random walker, use a server we operate. So do usage analytics and the Feedback form. The Privacy Policy explains exactly what each one sends.
Stride needs access to your step data in Apple Health to show your progress. This access is read-only — Stride never writes, modifies, or deletes anything in Apple Health.
If Health access is turned off, Stride can't show your step count or update the Dynamic Island and Lock Screen tile.
When you start a walk, Stride begins a Live Activity that shows your step count, distance, and duration in the Dynamic Island and on the Lock Screen. The Live Activity updates as you walk and ends automatically when you stop the walk in the app, or after Apple's system time limit for Live Activities is reached.
A: Make sure Health access is enabled for Stride in Settings → Privacy & Security → Health, and that your iPhone is tracking steps (Health → Browse → Activity → Steps should show data). Step counts on iPhone come from the device's built-in motion sensors.
A: Dynamic Island requires a compatible iPhone (iPhone 14 Pro or later) and Live Activities enabled in Settings → Stride → Live Activities. On other devices, the same live progress appears on the Lock Screen instead.
A: Your Apple Health data, routes and location stay on your iPhone and are never sent anywhere. If you play Step Battles, our server stores your Battle display name, optional photo, Battle step scores and an anonymous Battle identity. In Random Battles, the stranger you're matched with sees your name, photo and score. Stride also sends usage analytics. In the EU, EEA, UK and Switzerland, it asks you first. You can turn analytics off in Settings → Privacy. If you use the Feedback form, your message comes to us. Some operational alerts go to our private Slack workspace. The full Privacy Policy lists everything.
A: Not for the core app. Apple Health step tracking, Stride Companion, and your walk and route history all work fully offline. You need a connection for Step Battles, for usage analytics if they're on, and to send feedback.
A: Another Stride walker who is searching at the same time, or who has turned on Battle invitations. Invitations are off until you turn them on in Battle settings. If no one else is available, your opponent may sometimes be the Stride developer, playing as a normal player. Random Battles are for people aged 13 and over (16 and over in the EU and UK).
A: During a Random Battle, tap ••• → Report or block. After a Battle, use Report or block on its result screen, which you can also open from Your progress. Choose a reason, such as an inappropriate name or photo, and leave "Block future matches" on if you never want to play them again. We review every report within 24 hours. We can remove names and photos and ban players who break the Terms of Use. You can also email tom.weiss.t@gmail.com, for example to report illegal content or to appeal a decision we made about your account.
A: Yes. In Stride 1.3.5 or later, open Settings, tap your Battle profile, then tap Delete Battle Profile. This deletes your name, photo, scores, settings and tokens from our server. Finish or forfeit any running Battle first. On older versions, email tom.weiss.t@gmail.com and we'll delete it for you. Deleting the app alone does not delete your Battle profile.
Stride reads the same step data Apple Health stores, so small differences from other apps usually come from how each app rounds or windows the day. Check Health → Browse → Activity → Steps for the source values.
iOS occasionally ends Live Activities early to manage battery or system resources. Reopen Stride and start the walk again if this happens.
Stride is actively developed and your feedback shapes what comes next. Whether it's a feature request, a bug report, or just a suggestion, we want to hear from you.