Welcome to Stride Support! Stride puts your live step count in the Dynamic Island during walks and pins your daily total to the Lock Screen — no opening apps, no digging through dashboards.
Stride reads your step count from Apple Health and shows it where you actually look — the Dynamic Island while you're out walking, and a Lock Screen tile with your daily goal ring the rest of the day. Set a daily step goal from 1,000 to 50,000, and Stride tracks distance and duration during active walks. Stride has no traditional accounts (no email or password), and solo tracking with Stride Companion runs entirely on your device. Step Battles is the one feature that talks to a server, so you can race a friend — see "Is my step and location data private?" below and the full Privacy Policy for exactly what that involves.
Stride needs access to your step data in Apple Health to show your progress. This access is read-only — Stride never writes, modifies, or deletes anything in Apple Health.
If Health access is turned off, Stride can't show your step count or update the Dynamic Island and Lock Screen tile.
When you start a walk, Stride begins a Live Activity that shows your step count, distance, and duration in the Dynamic Island and on the Lock Screen. The Live Activity updates as you walk and ends automatically when you stop the walk in the app, or after Apple's system time limit for Live Activities is reached.
A: Make sure Health access is enabled for Stride in Settings → Privacy & Security → Health, and that your iPhone is tracking steps (Health → Browse → Activity → Steps should show data). Step counts on iPhone come from the device's built-in motion sensors.
A: Dynamic Island requires a compatible iPhone (iPhone 14 Pro or later) and Live Activities enabled in Settings → Stride → Live Activities. On other devices, the same live progress appears on the Lock Screen instead.
A: Your step data is read from Apple Health and stays on your device; location used during a walk is processed on-device to power the live Dynamic Island and Lock Screen updates and is never transmitted anywhere. Raw HealthKit data, body mass, active energy, calories, your route, and your precise location never leave your iPhone. The one exception is Step Battles: if you join one, your display name, Battle score, Battle timestamps, a push token, and an anonymous per-install identifier are sent to a server we operate so your opponent can see the race. Stride also sends anonymous usage analytics by default (you can turn this off, and delete what's already been collected, in Settings), and sends whatever you type if you use the in-app Feedback form. See the full Privacy Policy for exactly what each of those involves.
A: Not for the core app — Apple Health step tracking, Stride Companion, and your walk/route history all work fully offline. A connection is only needed for Step Battles (to sync scores with your opponent and receive Battle notifications), for anonymous usage analytics (on by default, off in Settings), and if you send us a message through the in-app Feedback form.
A: Battle records don't delete themselves automatically — we don't currently run an automated retention/deletion process. Email us at tom.weiss.t@gmail.com and we'll delete your Battle history and anonymous identity by hand.
Stride reads the same step data Apple Health stores, so small differences from other apps usually come from how each app rounds or windows the day. Check Health → Browse → Activity → Steps for the source values.
iOS occasionally ends Live Activities early to manage battery or system resources. Reopen Stride and start the walk again if this happens.
Stride is actively developed and your feedback shapes what comes next. Whether it's a feature request, a bug report, or just a suggestion, we want to hear from you.