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Digital Wallet Support

Welcome to Digital Wallet support! We're here to help you manage your vouchers, refunds, and loyalty cards.

Need help? Contact us:

support@wallet-coupons.com

Features

Create digital vouchers and gift cards
Manage store refund credits
Track loyalty program cards
Generate Apple Wallet passes
Custom card templates
Barcode generation (QR, Code128, PDF417)
Local storage - your data stays on your device

Requirements

iOS Version: iOS 16.0 or later
Device: iPhone or iPad
Apple Wallet: Pre-installed on iOS devices

Frequently Asked Questions

How do I create a new voucher?

1. Tap the "+" button on the main screen
2. Select a card template
3. Enter card details (number, balance, expiration)
4. Tap "Save to App" or "Add to Wallet"

Can I edit a saved voucher?

Yes! Tap the pencil icon on any card to edit its details. You can update the balance, expiration date, or any other information.

How do I delete a voucher?

Tap the pencil icon to edit the card, then scroll down and tap "Delete Voucher" at the bottom.

Is my data secure?

Yes! All your voucher data is stored locally on your device. We don't collect, transmit, or store any of your personal information on external servers. See our Privacy Policy for more details.

What's the difference between "Save to App" and "Add to Wallet"?

Save to App: Stores the voucher in the Digital Wallet app only.
Add to Wallet: Creates a pass and adds it to Apple Wallet for quick access.

Can I create custom cards?

Yes! Select "Custom Voucher" from the card type list, then customize the name, organization, and color to create your own unique card.

Which Israeli retailers are supported?

The app includes templates for popular Israeli retailers including:

Tav Plus
BuyMe
Shufersal
Mega
Rami Levy
And more!

Does this work offline?

Yes! The app works completely offline. All data is stored locally on your device.

Can I export my vouchers?

You can add individual vouchers to Apple Wallet. Currently, bulk export is not supported, but it's on our roadmap for future updates.

Troubleshooting

The app crashes when I open it

1. Force close the app and reopen it
2. Restart your device
3. Ensure you have the latest iOS version
4. If the problem persists, contact support

"Cannot add to Wallet" error

This usually occurs when:

Testing on the iOS Simulator (use a real device)
Wallet app is restricted in Screen Time settings
Device storage is full

My saved vouchers disappeared

If you deleted and reinstalled the app, local data is lost. Unfortunately, we don't have cloud backup (to protect your privacy). Make sure to add important cards to Apple Wallet for backup.

Feature Requests

We love hearing from our users! If you have ideas for new features or improvements, please email us with the subject line "Feature Request".

Contact Support

If you need assistance, please email us with:

Your device model (e.g., iPhone 14 Pro)
iOS version (e.g., iOS 18.1)
App version (found in Settings)
Detailed description of the issue
Screenshots if applicable

Email Support: