Folio Support

Welcome to Folio Support! Folio is a notes app built around a true markdown canvas — pin your notes to your Lock Screen and Dynamic Island as Live Activities, and enhance them with on-device AI.

We typically respond within 48 hours

Contact Us

Email Support

tom.weiss.t@gmail.com

For questions, bug reports, or feature requests.

What Folio Does

Folio is a block-based markdown note editor. Write notes with real markdown blocks, pin an active note to your Lock Screen and Dynamic Island as a Live Activity, and share notes with a partner or collaborator through your own private iCloud account. Folio has no accounts and no servers of its own.

How to Use Folio

  1. Tap New Note to start writing in the markdown canvas
  2. Use the block toolbar to add headings, lists, checkboxes, and more
  3. Tap Pin on a note to show it on your Lock Screen and Dynamic Island as a Live Activity
  4. Tap Share to invite a partner or collaborator to a note via iCloud sharing
  5. Use Enhance with AI to clean up or expand a note, powered by on-device Apple Intelligence

Frequently Asked Questions

Q: Is my note data private?

A: Yes. Folio has no accounts, no analytics, and no servers of its own. Notes are stored on your device and, if iCloud is enabled, synced through your own private iCloud account. See the full Privacy Policy for details.

Q: How does "Enhance with AI" work?

A: Enhance with AI runs entirely on your device using Apple Intelligence. It requires a device and iOS version that supports Apple Intelligence; your note text is never sent to Folio or to any third party.

Q: How do I share a note with someone?

A: Open the note and tap Share, then choose who to invite. Sharing uses Apple's CloudKit — only people you invite can see the note, and you can stop sharing at any time from the note's share settings.

Q: Why isn't my pinned note updating on the Lock Screen?

A: Live Activities are rendered by iOS itself. Make sure Live Activities are enabled for Folio in Settings → Folio → Live Activities, and that the note is still pinned in the app.

Q: Does Folio need an internet connection?

A: No, except for iCloud sync and sharing if you choose to use them. Local notes work fully offline.

Troubleshooting

A shared note isn't showing up on another device

Shared notes sync through iCloud, which can take a few moments. Make sure both devices are signed in to iCloud with an internet connection, and that the collaborator has accepted the sharing invitation.

"Enhance with AI" option is missing

This feature requires a device and iOS version that support Apple Intelligence. Check Settings → Apple Intelligence & Siri to confirm it's available and enabled on your device.

Send Us Feedback

Folio is actively developed and your feedback shapes what comes next. Whether it's a feature request, a bug report, or just a suggestion, we want to hear from you.