Welcome to Folio Support! Folio is a notes app built around a true markdown canvas — pin your notes to your Lock Screen and Dynamic Island as Live Activities, share them across iPhone, iPad, Mac and Android, and enhance them with on-device AI.
Folio is a block-based markdown note editor for iPhone, iPad, Mac and Android. Write notes with real markdown blocks, pin an active note to your Lock Screen and Dynamic Island as a Live Activity, and share notes with other people on any platform.
You can use Folio without an account: your notes then stay on your device and, on Apple devices, in your own iCloud. Signing in with Google or Apple creates a Folio account, and the notes you keep in that account or share are stored on our servers so they can sync between your devices and the people you share with.
A: Without a Folio account, your notes never reach our servers: they stay on your device and, if iCloud is enabled, in your own private iCloud. With a Folio account, the notes in that account are stored on our servers, encrypted in transit and at rest. They are not end-to-end encrypted: our server can read them in order to sync and share them. We don't sell your data or use it for advertising.
The iPhone, iPad and Mac app sends a small set of usage analytics (never note content) to a server we operate. You can turn this off in Settings. See the full Privacy Policy for details.
A: Enhance with AI runs on your device: Apple Intelligence on iPhone, iPad and Mac, and Google's on-device Gemini Nano on supported Android phones. Your note text is never sent to Folio or to any third party by this feature.
A: Sign in, open the note and tap Share, then invite someone by email or create an invitation link. Inviting needs Folio Pro; receiving and editing shared notes is free. Invitation links are single-use and expire after 7 days. Anyone who has the link can use it while it is valid, so only send it to the person you mean to invite. You can remove people from a note at any time; they then lose access, though copies they already exported stay with them.
A: On a shared note or a person in it, choose Report or Block. Reports come to us for review; we aim to review each report within 24 hours, and we can remove content or suspend accounts that break the Terms of Service. Blocking removes the person from notes you own, or removes you from theirs. You can also email us at the address above with "Report" in the subject.
A: Send a notice by email as described in the Terms of Service.
A: In the app, open your account settings and choose Delete Account. If you can't use the app, follow the steps on the account deletion page.
A: Live Activities are rendered by iOS itself. Make sure Live Activities are enabled for Folio in Settings → Folio → Live Activities, and that the note is still pinned in the app.
A: Local notes work fully offline. Sync, sharing and Folio account backup need a connection; changes made offline sync when you reconnect.
Make sure both devices are signed in to the same Folio account and online, and that the person you invited has accepted the invitation (it appears under Shared with me). Invitations expire after 7 days; send a new one if it has expired.
This feature needs a device that supports on-device AI: Apple Intelligence on Apple devices (Settings → Apple Intelligence & Siri), or Gemini Nano on supported Android phones.
Folio is actively developed and your feedback shapes what comes next. Whether it's a feature request, a bug report, or just a suggestion, we want to hear from you.