Byheart Support

Welcome to Byheart Support! Byheart keeps the details you always have to look up — passport number, IBAN, home address — and hands them to you inside whatever app you are already using.

We typically respond within 48 hours

Contact Us

Email Support

tom.weiss.t@gmail.com

For questions, bug reports, or feature requests.

Setting up Back Tap

  1. Open Byheart and save at least one detail.
  2. Open Settings › Accessibility › Touch › Back Tap.
  3. Choose Triple Tap, scroll to the Shortcuts section, and pick Byheart quick access.

To use it, open any app, triple-tap the back of your iPhone, and tap the detail you want. It goes straight to your clipboard — press and hold the field and choose Paste.

Frequently Asked Questions

Nothing happens when I triple-tap the back of my phone.
Back Tap has to be turned on for Byheart specifically — it is off by default. Follow the three steps above. A few things worth knowing:
Why does Byheart copy the value instead of typing it into the field?
iOS does not let an app place text directly into another app's text field unless it is acting as a keyboard or an AutoFill provider, and both of those cost far more taps than Back Tap does. Copying keeps the whole interaction to two actions: triple-tap, then tap the row.
Why can't I search in the picker?
The list is drawn by iOS itself, not by Byheart, so it has no search field. It is ranked instead — favourites first, then what you use most often, then what you used last — which puts the detail you want near the top. You can search inside the Byheart app itself.
What does "protected" do?
A protected detail is hidden behind Face ID. Its value is masked everywhere in the app, and revealing or copying it requires authentication. A protected copy is also marked local-only, so it is not shared to your other Apple devices, and it clears itself from the clipboard after 30, 60 or 120 seconds — your choice, in Settings › Protected Clipboard.
Is Byheart a password manager?
No, and deliberately so. Byheart is for facts you look up — numbers, addresses, reference codes. It does not store website logins, does not fill password fields, and does not try to replace your password manager.
What does Byheart Pro include?
The free version keeps up to 5 details. Byheart Pro removes that limit. It is an auto-renewing annual subscription, charged to your Apple Account, which renews unless cancelled at least 24 hours before the period ends. Manage or cancel it in Settings › your name › Subscriptions. If you reinstall or change device, use Restore Purchases in the app.
Where is my data stored?
Only on your iPhone. Labels live in the app's own preferences and values live in the iOS Keychain, tied to this device. Nothing is uploaded, synced, or shared. See our Privacy Policy.
What happens to my details if I delete the app?
They are removed with it. Because nothing is stored on a server, there is no copy for us to restore — so if a detail matters, keep its original source too.