Clarify Expenses Support

A: Importing bank statements is easy:

1. Download your bank statement as a CSV file
2. Open Clarify Expenses and tap the Import button
3. Select your CSV file
4. The app will automatically parse and categorize your transactions

Supported formats include most major banks in the US, UK, Canada, and Israel.

A: If sync isn't working, try these steps:

• Check your internet connection
• Make sure you're signed in (Settings → Account)
• Force quit and restart the app
• Go to Settings → General and tap "Sync Now"

If the problem persists, please contact us at tom.weiss.t@gmail.com.

A: You can change the language inside the app:

1. Open Clarify Expenses and go to Settings → General
2. Tap "Language"
3. Select your preferred language

Restart the app for the change to take full effect.

A: Yes! To edit or delete a transaction:

• Edit: Tap on any transaction to view details, then tap "Edit"
• Delete: Swipe left on a transaction and tap "Delete"
• Bulk delete: Long press on a transaction to enter selection mode

A: Transactions are automatically categorized when you add them. To change a category:

1. Tap on the transaction
2. Tap on the category field
3. Select a new category from the list

The app learns from your changes and improves its automatic categorization over time.

A: We take care with your data. Here is how it is handled:

• An Apple or Google account is required to use the app
• Your transactions are saved on your device and synced to our server (hosted on Railway)
• Bank statement files you import are processed on our server
• Data is encrypted in transit using HTTPS/TLS
• We never sell your data; we share it only with the service providers named in our Privacy Policy
• You can delete your data or your account at any time in the app

Read our full Privacy Policy for more details.

A: Yes! You can export your data as a CSV file:

1. Go to Settings
2. Tap "Export Data"
3. Choose where to save or share the file

This is useful for tax preparation, backup, or migrating to another app.

A: To delete your account and all associated data:

1. Go to Settings
2. Scroll to the bottom
3. Tap "Delete Account"
4. Confirm your choice

Warning: This action cannot be undone. All your data will be permanently deleted within 30 days.

A: Clarify Expenses supports multiple currencies including:

• USD (US Dollar)
• EUR (Euro)
• GBP (British Pound)
• ILS (Israeli Shekel)
• CAD (Canadian Dollar)
• And many more!

The currency is automatically detected from your bank imports or can be set manually when adding transactions.

A: Partly. Once you have signed in, you can keep using these features without an internet connection:

• Add, edit, and delete transactions
• View summaries and reports
• Browse transaction history

You need internet to sign in, to import bank files (they are processed on our server), and to sync across devices.

1. Force close the app and reopen it
2. Restart your iPhone or iPad
3. Check for app updates in the App Store
4. Make sure you have the latest iOS version
5. If the issue persists, contact us with details about when the crash occurs

Make sure your CSV file:

• Is a valid CSV format (not Excel .xlsx)
• Contains headers (Date, Amount, Description, etc.)
• Has dates in a recognizable format (MM/DD/YYYY, DD/MM/YYYY, or YYYY-MM-DD)
• Doesn't have special formatting or merged cells

If you're still having trouble, email us a description of the problem, including your bank's name and the error you see. Please do not attach your bank statements or other files containing financial data.

• Check that you have a stable internet connection
• Make sure you're using the correct Google/Apple account
• Try signing out of your Google/Apple account in Settings and sign back in
• Clear Safari cookies: Settings → Safari → Clear History and Website Data
• Restart your device