Clarify Expenses Support

A: Importing bank statements is easy:

1. Download your bank statement as a CSV file
2. Open Clarify Expenses and tap the Import button
3. Select your CSV file
4. The app will automatically parse and categorize your transactions

Supported formats include most major banks in the US, UK, Canada, and Israel.

A: If sync isn't working, try these steps:

• Check your internet connection
• Make sure you're signed in (Settings → Account)
• Force quit and restart the app
• Go to Settings → Sync and tap "Sync Now"

If the problem persists, please contact us at support@clarifyexpenses.com.

A: Clarify Expenses automatically uses your device's language setting.

To change the language:

1. Go to your device Settings app
2. Scroll down to Clarify Expenses
3. Tap "Language"
4. Select your preferred language

The app will restart with your selected language.

A: Yes! To edit or delete a transaction:

• Edit: Tap on any transaction to view details, then tap "Edit"
• Delete: Swipe left on a transaction and tap "Delete"
• Bulk delete: Long press on a transaction to enter selection mode

A: Transactions are automatically categorized when you add them. To change a category:

1. Tap on the transaction
2. Tap on the category field
3. Select a new category from the list

The app learns from your changes and improves its automatic categorization over time.

A: Absolutely! Security is our top priority:

• All data is stored locally on your device by default
• Optional cloud sync uses end-to-end encryption
• We use HTTPS/TLS for all network communications
• We never sell or share your data with third parties
• You can delete your data at any time

Read our full Privacy Policy for more details.

A: Yes! You can export your data as a CSV file:

1. Go to Settings → Data Management
2. Tap "Export Transactions"
3. Choose your date range
4. Select where to save the file

This is useful for tax preparation, backup, or migrating to another app.

A: To delete your account and all associated data:

1. Go to Settings → Account
2. Scroll to the bottom
3. Tap "Delete Account"
4. Confirm your choice

Warning: This action cannot be undone. All your data will be permanently deleted within 30 days.

A: Clarify Expenses supports multiple currencies including:

• USD (US Dollar)
• EUR (Euro)
• GBP (British Pound)
• ILS (Israeli Shekel)
• CAD (Canadian Dollar)
• And many more!

The currency is automatically detected from your bank imports or can be set manually when adding transactions.

A: Yes! Clarify Expenses works completely offline. All core features are available without an internet connection:

• Add, edit, and delete transactions
• View summaries and reports
• Browse transaction history

You only need internet for sync across devices and signing in/out.

1. Force close the app and reopen it
2. Restart your iPhone or iPad
3. Check for app updates in the App Store
4. Make sure you have the latest iOS version
5. If the issue persists, contact us with details about when the crash occurs

Make sure your CSV file:

• Is a valid CSV format (not Excel .xlsx)
• Contains headers (Date, Amount, Description, etc.)
• Has dates in a recognizable format (MM/DD/YYYY, DD/MM/YYYY, or YYYY-MM-DD)
• Doesn't have special formatting or merged cells

If you're still having trouble, email us your CSV file (with sensitive data removed) and we'll help diagnose the issue.

• Check that you have a stable internet connection
• Make sure you're using the correct Google/Apple account
• Try signing out of your Google/Apple account in Settings and sign back in
• Clear Safari cookies: Settings → Safari → Clear History and Website Data
• Restart your device